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Booking General Terms and Conditions

Currency

All rates and prices stated on this website are in EUR (Euro) and inclusive of VAT unless explicitly stated otherwise.

Guarantee policy:

All reservations must be guaranteed by a credit card that will be valid for the entire stay. Please present the same credit card used to make this reservation upon check-in.

Special conditions may apply for particular rates or packages.

Cancellation policy:

To view or cancel/modify the reservation, please visit booking.icm.si or contact us at [email protected] A customer may cancel their reservation without any fees up to the date agreed in the confirmation of reservation. A cancellation fee equal to 100% of the full amount will be charged if the reservation is not cancelled at least 72 hours prior to arrival, unless otherwise specified in the cancellation policy. In case of a no-show the full amount will be charged on the credit card provided at the time of the reservation.

Please note that electronic reservations cannot be cancelled via email.

Non-refundable Reservations (Advanced Purchase Rates)

The full amount of the stay will be charged to your credit card immediately on the day of the booking. This reservation cannot be cancelled or modified. These conditions will be specified in the confirmation under the Cancellation and Deposit terms.

Payment

We accept the following methods of payment: credit cards: MasterCard/Visa; debit cards – Visa/Delta and Visa/Electron.

At the time of check-in we will authorise the booking charges (project rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.

During your stay the booking’s system will calculate the incidentals charged to your project on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your project.

All outstanding charges must be paid for in full on check-out from the provider. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the provider we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Your privacy

Please note that for security purposes, you will be asked to provide a valid and accepted ID at check-in.

Validity of gift vouchers

Gift Voucher is valid till the validity date on the voucher. If the validity date is not written, the gift voucher is valid one year from the issue date.

Limitation of liability

The Company shall not be liable to the Client for any loss or damage, direct or indirect, to its property, or person, however caused arising from the Stay (other than any personal injury caused to the Client arising directly from the gross negligence of the Company). The Company’s total liability shall not exceed the value of the contract.

Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

Governing law

These Terms and Conditions shall be governed by Slovenian law and the parties agree to the exclusive jurisdiction of the Court of Slovenia.

Out-of-court settlement of consumer disputes

The company ICM D.O.O. in accordance with legal standards does not recognize any executor of out-of-court settlement of consumer disputes as responsible for resolving consumer disputes that the consumer might initiate in accordance with the Law on Out-of-Court Settlement of Consumer Disputes. The company ICM D.O.O. as a provider of goods and services publishes on its website an electronic link to the online dispute resolution platform for consumers (ODRP). The platform is available to consumers via the electronic link http://ec.europa.eu/odr. The above regulation is based on the Law on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and the Directive 2009/22/EC.

General conditions of domain icm.si and all subdomains (booking.icm.si)

General conditions are made in compliance with Consumer Protection Law (ZVPot-UPB2).

The booking.icm.si website contains an online store that complies with the Consumer Protection Act. Upon logging in to the system, the visitor has the opportunity to obtain a username and password, with which their account can be accessed every time they visit the site – a user profile enables the right of purchasing. A visitor can also make a purchase as a client without obtaining a username and password. The General Terms and Conditions address the operation of our online store, the rights of the user and the business relationship between the owner of the online store and the consumer.

Information accessibility

A seller is bind to himself to provide a buyer always the following information:
– identity of a company(name and head office place, register number)
 contacts that enables users fast and efficient communication (email, telephone…)
 main characteristics of goods or services (including with sales services and guarantees)
 items accessibility (each item or service which is offered online should be accessible in reasonable time)
 delivery terms of items or carrying out of service (manner, place and delivery time)
 all prices must be clearly and unambiguously fixed and it must be clearly shown if the taxes and transport costs are included
 payment method and manner of delivery
 time of offer validity
 term within it is still possible to withdraw from the agreement and conditions for a withdrawal; furthermore also, if and how much costs a buyer has with the return of an item
 explanation of procedure when complaining, including with all data abouta contact person or customer relations service

Offer of items

The online offer of the booking.icm.si is often and fast updated. The prices are presented as online prices. An online price is a price which is valid for an online purchase.

Payment methods

A seller offers the following kinds of payment:
– cash on delivery (COD)
– by remittance (bank transfer) in the account according to pro forma invoice/quotation
– safely with the payment by system PayPal. The system supports credit cards MasterCard, Visa and many others) credit and debit cards (Braintree)

Prices

All prices include VAT. The purchase of items is possible only by registration in online shop. The registration is possible also during the purchase.

The prices are valid in the moment when you are sending the order and they do not have in advance fixed validity. The prices are valid when you make payment by above stated payment methods, under above stated conditions. Despite all affords to secure the most updated and correct prices as possible,it might happen, that the information about the price is incorrect. In this case, or in the case if the price of an item is changed during your order is being processed, the seller will enable the customer to cancel the purchase but at the same time the customer will be offered the solution by the seller which will lead to the mutual pleasure. Deed of sale between a seller and a customer is made in the moment when a seller confirms the order (a customer receives an email about the status ORDER CONFIRMED).

From this moment on all prices and other conditions are fixed and they are valid such as for a seller as for a customer.

Purchase procedure

Order received
After sending an order a customer receives an email to confirm the order received. On this stage a customer has still a chance within one hour to cancel the order. A customer has on the seller’s website always access to exhaustive pieces of conformation about the status and the contents of the order.

Order confirmed
If the customer does not cancel the order, the order is being processed, when the seller checks the order, checks the delivery possibility of items ordered and confirms the order or refuses the order with a reason. The seller is allowed to use the customer’s contact telephone number and phone him in order to check the data or to secure the delivery on time. By confirming the order the seller sends the customer an email to inform him about the expected delivery time. A contract about the purchase of items ordered between the customer and the seller is on this stage irrevocably made.

Goods dispatched
A seller prepares and dispatches goods at the appointed time and sends a customer an email to inform him. In the email mentioned a seller informs a customer also about the policy of return service of goods, where a customer can inquire at in case of delay at delivery and in case of a complaint.

Right to cancel a purchase, return service of goods

A customer has a right to inform the company within 15 days from taking delivery of goods (on the contact email [email protected]), that he is rescinding a contract and he does not need to state the reason for his decision. The only cost, that goes against customer’s account, is the return service of goods. Goods must be returned to the seller not later than within 30 days from the sent email about a rescission of the contract (purchase).

Received goods must be returned undamaged and in unchanged quantity, except if goods have been damaged, bad, lost or the quantity has been reduced and it is no fault of customer.

We will refund the customer’s money as soon as possible, but the latest within 30 days from receiving the message about the rescinding a contract. The refund of the payment will be performed on the customer’s transaction account.

The return of goods to the company within a term to rescind a contract counts for a message about rescinding a contract.

Delivery

The seller will deliver the goods or carry out the service within a term agreed.

A contracting partner responsible for delivery of forwarded goods is the post service GLS but the seller reserves a right to chose other delivery service, if the order can be fulfilled more effectively.

Contact

The seller will contact the customer with communication technologies on the distance only if the customer agrees with that. 

Advertising emails will include the following components:
– they will be marked clearly and unambiguously as advertising emails
– the sender will be clearly evident
– various actions, promotions and other market techniques will be marked as such. As well the conditions of participation in them will be clearly defined.
– the manner to unsubscribe fro receiving the advertising emails will be clearly presented.
– the user’s wish not to receive the advertising emails any more will the seller expressly take into consideration.

Discharge of responsibility

The seller tries his best to assure up-to-date and correct information that are published on his web sites. Despite of all , the characteristic of the item , the delivery term or the price might change such fast that the seller cannot manage to correct the information on the web sites. In such case, the seller will inform the customer about the changes and he will enable the customer to cancel the order or to change the item ordered.

The seller is not responsible for the contents of opinions about the items that are written by visitors. The seller checks the opinions before they are published and refuses those which contains obvious untruths or they are misleading or offensive. The seller is not responsible for the information in the opinions and releases himself from any responsibility that comes from the information in the opinions. Although the seller tries to assure precise photos of the selling items, all the photos must be considered as symbolic. The photos do not assure the characteristics of the item.

Complaints and disputes

The seller respects the valid legislation about the consumers protection. The seller tries his best to fulfill his duty to make an effective system of dealing with the complaints and to provide a person with whom, in the case of difficulties, the customer can make a contact by phone or email. The complaint is submitted by email address [email protected] The process of dealing the complaint is highly confidential.

The seller is aware of that, that the essential feature of consumer dispute, at least as regards the judicial solution, its asymmetry between the economic value of the claim and the costs which result in solving the dispute. This is also the main obstacle that the consumer does not initiate the process of the dispute before the court. Therefore the seller tries his best to solve the potential disputes by agreement.

We wish you a great shopping experience and best regards.

ICM d.o.o.

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